Am I the only person in this planet who gets pissed off by ICICI Bank?
Sir
I had opened up a ICICI Bank account in April, and for the past 4 months I have been breaking my head to get a debit card issued from your bank
I have called your customer care about 8 times,
visited your branch 3 times,
and written twice to your customer care.
On one occasion I thought I won the battle when your manager issued me an instavisa card, but that pleasure was short lived because you guys refused to activate it. In my past 3 years at my current residence I have not even a single ordinary post, but some how your courier guy is never able to find my residence.One humble request, have I harmed you guys in any way that I am getting this special treatment? Because honestly, I am losing my patience.
I have paid
750/- account opening.
111/- for a debit card which I do not think i will ever get.
206/- telephone calls.
150/- Auto Fare
12 hours of my time over something which ICICI bank is definitely not interested in issuing.Regards
Ankur
I had a PNB (Punjab National Bank) account in Kharagpur. The Bank Manager refused to issue me a chequebook. There was a ATM Machine and even though I always maintained a healthy bank balance, the bank never issued an ATM Card. Hence I had to waste 1 hour at the teller every month. I moved to HDFC, and like ICICI, I started losing couriers. So I finally moved to CITIBANK (Bangalore) and in the past 3 years I have never had a reason to visit their branch and everything is a phone call away. I am one happy customer.
I had a shrarekhan account and it had become a pain in the ass… on one occasion they wrongly charged me 100K INR. (after one month of fighting I finally managed to get the charges reversed) 4 months ago I opened up a ICICI Direct account (which provides me a much more reliable service). However with it comes the pain of dealing with ICICI Bank. The worse part is that I cannot do an online transaction without the Debit card.
However Foreign Banks and brokerage services provide me with an excellent service. Smith Barney and UBS provide me with some excellent brokerage services. They might be expensive, but even if i value my time at a minuscule 50/- an hour, I am saving millions of rupees.
Ankur Aggarwal
sree
Sandip Chaudhuri
vbr
Skabeesh
shobhendrasrivastava
exactly… the reason why u r going for an addr change is because u no longer live in that address… so what do they want u to do… catch a flight to your old branch?
Comment by Ankur — August 2, 2007 @ 12:38 pm
I am also facing problem of debit card .New debit card is sent to me in dec 2006 but till date i have not received it. many phones many visits many request but nothing happening worst servic if icici bank
Comment by SUNIL — August 4, 2007 @ 6:42 pm
go to their branch and demand the instant card… they have those provisions.
Comment by Ankur — August 4, 2007 @ 7:37 pm
[...] bank tortured me for more than 3 months before they issued me my chequebook/debit card. (This was after I had [...]
Pingback by ICICI Bank Cheques « ENagar — November 13, 2007 @ 9:44 am
thats right . service their service is really absurd…..
Comment by rakesh — February 13, 2008 @ 5:34 am
Beware of hidden charges with ICICI home loan – ECS swap charge is 565 Rs.this is exorbitant…
I have a home loan with ICICI bank . I wanted to change the ECS from one bank account to other bank account .
When I approached the ICICI home , they said I have to pay 565 Rs as ECS swap charge.
When opted for the loan with ECS, they didnot charge any penny as ECS swap charge while taking the loan and later when I changed my monthly EMI , that time also payment mode was ECS .They didnt charge any penny for that.
Now they are asking 566 Rs as swap charge.Is that common across all banks?
.When I appraoched the bank, they said I have agreed upong to the condition for this kind of charge.I am okay to pay as max of 250Rs for this , not this 565 Rs.
Is this charge common across all banks?
Thanks,
Arul
j_jeyananth@yahoo.com
Comment by Arul — February 16, 2008 @ 10:16 pm
i believe any bank charge exceeding 100/- is exorbitant… and 565 for a simple wire transfer is just too high
Comment by Ankur Aggarwal — February 18, 2008 @ 7:53 am
i would like to say ..that i am unable to understand ICICI bank policy there agents nerver disclose or clear things at time of loan .. thy create a trap for custome once he is in .. now its there wish to do anything . Can any responcible person clear one thing that if i have an existing home loan & i am selling my property .. & other person( buyer ) is taking loan from ICICI bank do i need to pay 2% of princlipal amount or other person will pay it . in any case loan is transfering from one person to other .. if anyone have to pay its better to look for some other Bank . 1 more thing i want to clarify i asked usr bank agent taht i want disbursement cheque on 8 march & he is saying from 1 march to 5-6 march bank is not creating any cheques & urs cheque will be ready on 28 Feb.. why .. why should i pay intrest of 7 days on 40 lakh .. do u thinki am a foolish ..kindly forward me email & contact details of person who is heading Home loan
Comment by anil — February 29, 2008 @ 12:26 am
its better if pplz move to some other banks for home loan & saving accounts .. its good if indian goverment take some action & close this bank ..
Comment by kapil — April 10, 2008 @ 8:04 pm
@kapil…
i do not think ICICI bank would be closed in near future. after all the bank is too big for the government to regulate without scaring the FII and the rest of the world.
Comment by Ankur Aggarwal — April 11, 2008 @ 10:39 am
hi, i am really frustrated person with ICICI direct customer service. bloody they have not activated my account since last 3-4 months. no response to my emails. hotline takes 10 mins to connect.. only
thing is to go to press.
Comment by jaggu — July 23, 2008 @ 10:00 pm
Dear Sir(Jaggu),
Please write to us at headservicequality@icicibank.com with account number and contact details. Please use subject line as ” Comments from Site”.
Sincerely,
Uma Lakhani
Office of Head Service Quality
ICICI Bank.
Comment by ICICI Bank Service Team — July 28, 2008 @ 11:50 am
I join the party. it has been 9 months since the request for change of address has been placed.
Still no delivery of result
Comment by trinath — August 12, 2008 @ 6:35 am
Dear Customer,
Please write to us at headservicequality@icicibank.com with account number and contact details. Please use subject line as “Comments from Site”.
Sincerely,
Uma Lakhani
Office of Head Service Quality
ICICI Bank.
Comment by ICICI Bank Service Team — August 12, 2008 @ 10:26 am
Dear fellow,
Ihave a si9milar experience while dealing with City Bnak. I have taken a home loan @9.75% before 3 years. They increase the rate of interest every year without any reason. Presently it is 13% which is highest home loan interest rate in ther world. Even the Reserve Bank of India is also helpless. These private banks are big cheaters.
Comment by R.L.Choudhary — August 19, 2008 @ 11:41 am
September 30, 2008
Dear Sir/ Madam,
We greatly value your relationship with us. In the context of the developments in the international financial markets, we thought it pertinent to bring to you our perspective of the prevailing situation.
We would like to bring to your attention that the Indian banking system is well regulated and significantly insulated from global developments. This is because it is mandatory for all Indian Scheduled Commercial Banks to retain 34% of the deposit base in the form of Government Securities (SLR) and cash with RBI (CRR). Besides, sound policies of RBI have ensured prudent credit practices in the Indian Banking system.
ICICI Bank is already compliant with the BASLE II requirement in respect of risk management practices and capital adequacy. At 13.4%, ICICI Bank has one of the highest capital adequacy ratios in the Indian banking industry. Last year, ICICI Bank raised Rs. 20,000 crores (US $ 5 billion) of equity capital, which almost doubled our equity capital base. We have a net worth of over Rs. 47,000 crores (US$ 10 billion), again one of the highest in the banking industry in India We have consolidated total assets of over Rs. 4,84,000 crores (over US $ 105 billion), which is diversified across a wide range of asset classes across retail, wholesale and rural banking.
ICICI Bank is amongst the most profitable banks in India. In FY 08, ICICI Bank made a profit of Rs. 4,158 crores (US$ 900 million).
ICICI Bank has the highest credit ratings in the Indian financial sector. We have AAA ratings for our instruments, such as senior bonds, subordinated bonds, and deposits. We have the highest foreign currency bond ratings assigned to any Indian bank from Moodys and S&P.
We continue to invest in growth, indicating our confidence in the opportunities in the Indian market. In 07-08, ICICI Bank added 650 new branches, taking the total strength to over 1400 branches.
We thank you for reposing trust in us over the years. We look forward to setting new benchmarks in service levels in India and to create a bank that you will continue to be proud of.
As a testimony to the above, please find below the clarification given by Reserve Bank of India.
Date : 30 Sep 2008
RBI Statement on ICICI Bank’s Financial Position
There are reports in some sections of the media that based on rumours regarding the financial strength of ICICI Bank, depositors are withdrawing cash at its ATMs and branches in some locations.
It is clarified that the ICICI Bank has sufficient liquidity, including in its current account with the Reserve Bank of India, to meet the requirements of its depositors. The Reserve Bank of India is monitoring the developments and has arranged to provide adequate cash to ICICI Bank to meet the demands of its customers at its branches/ ATMs.
The ICICI Bank and its subsidiary banks abroad are well capitalised.
Alpana Killawala
Chief General Manager
Press Release : 2008-2009/412
Sincerely,
Uma Lakhani
Office of Head Service Quality
ICICI Bank Ltd.
Comment by ICICI Bank Service Team — September 30, 2008 @ 4:16 pm
ICICI is doin an awful lot of explaining these days !
Comment by Prax — October 2, 2008 @ 12:37 am
Well, if they dont explain, we will believe they have something to hide…you cant punch them either way. this is more sensible and reassuring -
explaining their position to quell possible rumours
Comment by Krish — October 2, 2008 @ 9:56 am
All ICICIBank services sucks:
I have s/v bank a/c. personal loan a/c, demat a/c, home loan a/c, Prudensial a/c.
My demat online service are deactivated for last 6 mnths by ICICI and they are not able to let me know the reason for it. ICICI Demat sucks.
I took ICICI homeloan in Jan’2008, that time they gave me Intereste Rate 10.5 and in just 6 months they changed my interest rate to 12..my repayment has doubled from 1coror to 2 corror.
ICICI Homeloan Service Sucks.
I have started moving from ICICI to other banking services due to their pathetic services and lots of hidden charges..
Don’t do any business with ICICI, they are cheater/chores no.1…
Comment by Balwantc — November 7, 2008 @ 11:56 pm
Dear Sir (Balwantc),
Please write to us at headservicequality@icicibank.com with your account number and contact details. Please use subject line as ” Comments from Site”.
Sincerely,
Nazia Sayeed
Office of Head Service Quality
ICICI Bank.
Comment by ICICI Bank Service Team — November 8, 2008 @ 11:03 am