Am I the only person in this planet who gets pissed off by ICICI Bank?
I had opened up a ICICI Bank account in April, and for the past 4 months I have been breaking my head to get a debit card issued from your bank
I have called your customer care about 8 times,
visited your branch 3 times,
and written twice to your customer care.
On one occasion I thought I won the battle when your manager issued me an instavisa card, but that pleasure was short lived because you guys refused to activate it. In my past 3 years at my current residence I have not even a single ordinary post, but some how your courier guy is never able to find my residence.
One humble request, have I harmed you guys in any way that I am getting this special treatment? Because honestly, I am losing my patience.
I have paid
750/- account opening.
111/- for a debit card which I do not think i will ever get.
206/- telephone calls.
150/- Auto Fare
12 hours of my time over something which ICICI bank is definitely not interested in issuing.
I had a PNB (Punjab National Bank) account in Kharagpur. The Bank Manager refused to issue me a chequebook. There was a ATM Machine and even though I always maintained a healthy bank balance, the bank never issued an ATM Card. Hence I had to waste 1 hour at the teller every month. I moved to HDFC, and like ICICI, I started losing couriers. So I finally moved to CITIBANK (Bangalore) and in the past 3 years I have never had a reason to visit their branch and everything is a phone call away. I am one happy customer.
I had a shrarekhan account and it had become a pain in the ass… on one occasion they wrongly charged me 100K INR. (after one month of fighting I finally managed to get the charges reversed) 4 months ago I opened up a ICICI Direct account (which provides me a much more reliable service). However with it comes the pain of dealing with ICICI Bank. The worse part is that I cannot do an online transaction without the Debit card.
However Foreign Banks and brokerage services provide me with an excellent service. Smith Barney and UBS provide me with some excellent brokerage services. They might be expensive, but even if i value my time at a minuscule 50/- an hour, I am saving millions of rupees.